We will try our best to make sure the products shipped to our customers are in good quality.

1.Return and full refund
--Products with quality problem in 7 days(from the date products were received)can be returned and refund.
--Customer need to send the products back to us,When we receive the products,We will give an full refund.

2.Replace
--Products with quality problem in 30 days(from the date products were received)can be returned and replaced.
--Customer need to send the products back to us,When we receive the products,We will replace new ones and ship back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

3.Repair
--Products with quality problem in 1 year(from the date products were received)can be returned and repaired.
--Customer need to send the products back to us,When we receive the products,We will repair and ship back to customer.
--We will pay shipping fee for the repaired products we ship to the customers.

4.Return and partial refund.
--Because the international shipping fee is very high and most of pictures on hotsnapbackhats.com are taken by ourself with real products.So we do not give full refund for returns without quality problems.like"not like the picture""not as imagining"or just "not satisfied"
--We will reduce the shipping fee from the order total amount,that means a partial refund.